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Terms and Conditions
We want all of our customers to be happy with animals and products you receive from us. We have a live chick arrival guarantee when shipping. If for whatever reason if one or more of your chicks does not make the journey we will replace the chicks for free once with the customer paying for the shipping.
We cannot guarantee that every chick you receive from us will grow up to be a champion looking bird but we promise to always select the best looking chicks for the shipping box and continually breed toward perfection with all of our stock.
Shipping Hatching Eggs
Shipping hatching eggs is always a bit risky because no matter how well they are packed they can have a bit of a rough journey through the mail system. We bubble wrap each egg individually and double box. All boxes are CLEARLY labeled as fragile. If you want us to have the eggs held for pickup for you at the post office let us know that at checkout and we will write your contact phone number on top of the box.
If your eggs arrive damaged immediately take pictures of the outside of the box with it’s clear labeling as well as the eggs damaged in the inside and contact us. We will file a claim with the post office and replace the hatching eggs for free with the customer paying for shipping.
Picking Up Chicks From The Farm
We guarantee the health of our chicks for 4 days from the time they leave our farm and enter your home. If a chick perishes within that time we will replace it at no cost. We highly recommend powdered vitamins/electrolytes added to their water to help with the stress of moving to a new situation. We also recommend keeping them away from other chickens feces to allow them to slowly build up their immunity to the natural bacteria/microbes in your soil which will be different from ours. If your chicks look like they are getting lethargic or ill we recommend giving them 1/2 Tablespoon of Corid per gallon of drinking water for three days to clear their system of the bacteria overgrowth. Coccidiosis is the most common problem for new chicks entering a new farm environment and it is easily treatable/turned around if you are proactive.