Term and Conditions

Updated December 29 2023

Thank you for your interest in our hatchery and wanting to support us. Please read the following terms and conditions carefully. By clicking the “I Agree box” all users and customers of Alchemist Farm and AlchemistFarm.com agree to the following terms and conditions. If you do not agree to these terms and conditions, please do not place your order. 

• Questions
• I have read Alchemist Farm’s FAQ before sending the Alchemist Farm team a question via email. I understand that the team does their best with customer service and also has limited hours to answer questions. If my question is answered in the FAQ they will not answer it via email. All other questions they will respond to in a timely manner.

• Straight Run 
• I understand that chicken breeds listed as “straight run” are not guaranteed female chicks. Each straight run chick has a 50/50 chance of being male or female. If my chicks turn out to be male, Alchemist Farm cannot take them back or replace them due to the straight biosecurity protocol they have in place. If I need guaranteed female chicks I will purchase breeds listed as guaranteed female. 

• Handling of Eggs, Chicks and Poultry of all ages
• I have read the arrival and care guide for our chicks. 
• I understand that proper handling of eggs, chicks and poultry of all ages from Alchemist Farm includes hand washing before and after handling or coming into contact with the eggs, chicks and poultry of all ages. 
• If this is my first time raising and ordering chickens I have read the New Chicken Keepers section of the Alchemist Farm website for guidance. 
• I understand the Alchemist Farm does not vaccinate their chicks for Mareks Disease, if I am uncomfortable with this I will not order from them.
• I understand that by placing an order with Alchemist Farm, I the customer agree that Alchemist Farm shall not be liable for any diseases, morbidity, or mortality of humans and/or other poultry and/or other animals resulting from physical contact with eggs, live chicks and poultry of any age purchased from Alchemist Farm.

• Orders of eggs for hatching
• I understand that Alchemist Farm guarantees that eggs I order to hatch will be delivered to me intact and without any fractures or cracks. If I receive my order of eggs in the mail and eggs are damaged in transit I need to take photos of the damaged eggs and email Alchemist Farm at [email protected] to notify them. I will receive my choice of a credit or refund for the damaged eggs. 
• I understand that Alchemist Farm does not guarantee any particular percentage of hatch rate for orders of fertile hatching eggs that are shipped or picked up directly from the farm. I assume the risk that none of the eggs I receive will hatch. If I am uncomfortable with this possibility I will not order hatching eggs from Alchemist Farm. 

• Orders of chicks that are shipped and live delivery guarantee:
• Alchemist Farm guarantees that you will receive 100% live arrival of the total number of chicks you ordered.
• I understand that the night time temperatures must be above 40 degrees from Tuesday-Saturday of my selected shipping week. If my night time temperatures drop below 40 degrees Alchemist Farm will not ship to me and will reschedule my shipment to a later shipping date when the weather will be reliably warmer. They cannot guarantee any particular shipping date if my order is unable to be shipped. I must do my best to select a shipping date that is late enough in the year to meet the temperature requirement for my chicks to safely ship.
• I understand that from February-June 1st if my chicks are being shipped to me I need to have 10 chicks in my order to guarantee live arrival. If I have less than 10 chicks in my order, Alchemist Farm will pad my order with free male chicks to bring my order up to 10 chicks. 
• If my order is shipping from June-October, the minimum shipment number to guarantee live arrival is 6 chicks and I will need at least 6 chicks in my order. If I do not have 6 chicks in my order then Alchemist Farm will pad my order with free male chicks to bring my order up to 6 chicks.
• I understand that Alchemist Farm does their best to ship chicks in a safe manner. If it is unsafe for my chicks to be shipped on a given week due to weather extremes or USPS delays they will reach out via email or phone to reschedule my shipment until it is safe to ship. If my chick box is delayed or mistreated by the USPS and chicks perish in transit I need to take photos and email Alchemist Farm at [email protected] within 24 hours of delivery. I will be issued a chick credit for the amount I originally paid for my chicks. Liability of Alchemist Farm is limited in all cases to replacement of chicks damaged in shipment. Replacement of chicks or chick credit for a future purchase is good for one time only. Under no circumstances shall the liability of Alchemist Farm, on claims of any kind, exceed the total price paid for chicks. If I am given a chick credit, my chick credit for a future purchase will be good for 1 year from the time it is issued and it can be given away to someone else if I would like.

• Orders of chicks that are picked up directly from the farm:
• I understand that if I pickup chicks directly from Alchemist Farm and they fail to thrive within 72 hours of my pickup appointment I will notify Alchemist Farm via email with photos of the perished chicks(s). I will be given the option of replacement chicks or a chick credit for the amount I originally paid for my chicks. Liability of Alchemist Farm is limited in all cases to replacement of chicks that fail to thrive within the 72 hour window. Replacement of chicks or chick credit for a future purchase is good for one time only. Under no circumstances shall the liability of Alchemist Farm, on claims of any kind, exceed the total price paid for chicks. If I am given a chick credit, my chick credit for a future purchase will be good for 1 year from the time it is issued and it can be given away to someone else if I would like.

• Male chicks
•  I understand that Alchemist Farm never puts guaranteed male chicks into orders unless 
• I request male chicks or extra male chicks are required to bring the shipment of chicks up to the safe minimum to guarantee live arrival. Alchemist Farm wants everyone to end up with hens but the gender of straight run chicks is not revealed until about 6 weeks of age. In ordering straight run chicks I assume the risk that I may receive male chicks. If I cannot assume this risk I will order guaranteed female chicks. If I order a guaranteed female chick and it grows up to be a male I will notify Alchemist Farm via email at [email protected] with photos of the rooster. Alchemist Farm will refund me the original cost I paid for the guaranteed female chick. 
•  I understand that Alchemist Farm will not replace straight run breeds that grow up to be male with female chicks. I understand that Alchemist Farm will not take back any eggs, chicks or poultry of any age once they leave the farm because of the biosecurity they need to maintain.
• I understand that If I end up with ALL roosters of a straight run breed I order then I can send a photo to the Alchemist Farm at [email protected] and they will make it right with full round of replacement chicks. Example: If I ordered 10 Welsummer chicks and 10/10 were roosters I will receive 10 replacement Welsummer chicks. 

• Cancellation
• I understand that if I cancel my order before it ships or is picked up I will receive 90% of my money back. The cancelation is subject to a 10% service fee.
• I understand that if I want to change my order and swap out breeds I will be subject to a $10 convenience fee and that may shift my shipment/pickup date.

• Privacy
• I understand that Alchemist Farm does not see or store any credit card information on file, all payments through this website are handled through secure third parties. Alchemist Farm does not sell any private information such as email or names. 

• Miscellaneous
• If any provision or part of a provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.

If I have questions about these terms and conditions I can email Alchemist Farm at: [email protected]